Job Information
Rocket Software License Management Specialist in Chennai, India
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The License Management Team is responsible for managing the accurate and timely delivery of product to customers, partners, and internal users with license controls consistent to 1) a unique customer’s current and past order(s), 2) business practices for license control rules, and 3) the technical enablement rules of each of over 200+ individual product being licensed.
The License Management Specialist is responsible for generating and issuing License Keys. In this role, the License management Specialist is responsible for researching/analyzing various Customer Records, and records all transaction activity in the CRM Database
Essential Duties and Responsibilities :
Process requests for new licenses, evaluations, and issuing or extending License Keys.
Involves Records Analysis and Database Entry.
Communicates heavily internally and with customers via phone, email, and IM.
Needs to be available for after-hour customer requests and work an extended day to support End-of Month shipments.
Required Qualifications:
Intermediate knowledge of working with databases, customer support, or order processing.
Strong communication and interpersonal skills.
Proficiency with various software applications, including MS Office products.
Ability to interpret processes and policies.
Bachelor's degree or equivalent having 2 - 5 years of experience in License Management, Issuing, Policies, Procedure and documentation.
Ready to work in Evening Shift i.e. 5 pm to 2 am (US time zone)
Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.